The Vidiator support team is available 24/7 across all global time zones in order to provide our customers with world-class customer support. Vidiator offers support services at several levels so that you can choose a program just right for your needs and budget.
The Vidiator Support team specializes in enterprise support of evolving and expanding next-generation wireless technologies. This includes our award-winning streaming network delivery solution of 3GPP (Xenon™), 3D avatars (Xend™ Messaging), animated MMS greetings (Xend™ Cards), and Windows Media.
The support team at Vidiator is a highly trained vertically integrated group that has direct interaction with development staff. Every one of our engineers can double as an onsite professional service representative so you’re never facing the situation of trying to reach a new level one technician. The support organization directly impact to the improvement of our products and the enhancement of our customer relationships.
In addition to advanced streaming knowledge and premium customer support, they are also ready to provide quality support to customers around the clock 24/7 through remotely troubleshooting, or even going on site for resolution.
This premium support site is exclusive to our premium customers, partners and resellers, who have purchased a Pro version product.
Premium support also gives customers access to the Vidiator Online Support Site. This site provides the ability for submitting issues, or asking questions and communicating via the support ticket, viewing new software update information, and to search our knowledgebase library.
Vidiator uses all means necessary to work with customers to provide a prompt resolution and an overall quality experience.
The standard package typically includes support availability during defined time periods, access to the Vidiator issue reporting system, issue response commitments and VPN access for issue reproduction and troubleshooting. Periodically, customers need to extend their standard support agreements to cover specific needs. "Extended" support may be arranged as a Professional Services project which may be delivered onsite or remotely.
Vidiator is experienced in developing, deploying and supporting services with wireless operators worldwide. A broad range of support options is available to meet customer needs.
For Xenon standard products and general technical inquires including Product Release notes, FAQs and downloads, please submit an email request to customer support here: support@vidiator.com