Support
We offer superior technical support services to assist our customers and alliance partners in the deployment and operation of Vidiator® products. We provide you with access to a team of highly trained professionals with many years of experience in the streaming mobile industry. Whether you need to discuss a simple issue related to your purchased products or need to learn more about the installation, deployment and operations of Vidiator® solutions, you can rely on our expertise to address your needs with a high level of satisfaction.
Vidiator® offers support services at two levels so that you can choose a program that is just right for your needs and budget. You can learn more about Vidiator®’s support and maintenance services by referring to: Vidiator – Support Policies and Procedures. 
Standard support services details:
- - 24/7 access to customer support via phone and email for Severity 1 and Severity 2 incidents.
- - Vidiator® Online Support system (VOS) for reporting and monitoring incidents.
- - Responsive Service Level Agreement (SLA) for mission-critical services.
- - Technical advice on the installation, deployment and operation of the Vidiator® products.
- - Access to the latest software patches and updates.
Premium support services details:
- - Everything provided in the Standard Support in addition to access to Software upgrades.
We provide our customers with access to the Vidiator® Online Support System so that you can easily submit a trouble ticket online, monitor the progress of your ticket live, and communicate with our Customer Support staff 24/7.